Full FAQ Answer

What role does generative AI (e.g. LLMs like ChatGPT-class models) play in automation?

Generative models differ from classical ML classifiers: they excel at open-ended text but can hallucinate or leak sensitive context if prompts and retrieval are unmanaged. In automation, we typically use them inside bounded workflows with structured outputs, retrieval from approved sources (RAG), redaction, and logging. They complement—not replace—solid integration design: if the workflow routing is wrong, no model fixes downstream chaos. We align model choice, hosting, and retention policies with your risk posture, especially under PDPO-style expectations in Hong Kong.